Some of our users encounter the following issues, and we would like to clarify them.
I can't log in. What should I do?
Reset your password.I can't add the employee to the company account, as the user already exists.
Let us know the employee's email with a separate company account, and we will remove it so that you can add it to the correct business account.Email delivery problems
LeaveBoard streamlines communication between employees and managers; however, the email technologies are complex, and from time to time, the emails don't reach the inbox. What to do in case you don't get notifications from LeaveBoard via email?
- Make sure your employee has the correct email setup in their account
- Check your spam/junk folder
- If you have a corporate firewall, add LeaveBoard.com to safe senders
- Check if the certificates of your email provider are not expired. We do recommend using https://www.checktls.com/TestReceiver to do so.
- Send us an email if you have checked the previous points to see if we have any bounce regarding the emails pointing towards your employees.