Billing and subscription

What type of accounts does LeaveBoard offer?

LeaveBoard has two types of pricing plans: Free and Paid.

The free accounts are available for a maximum of 9 employees. Once you add your 10th employee to your account, the account will switch automatically to the paid package. A trial period of 14 days will be available.

How much does LeaveBoard cost?

Our prices plans are based on the number of employees and are available on the pricing page.

You can opt for paying monthly or yearly. For yearly payments, you benefit from a 17% discount, the equivalent of 2 months of free service.

After the first payment, you'll be charged each month/year based on the number of active users. After your payment is made, your invoice will be available on the same page.

How to pay the LeaveBoard subscription?

You pay for LeaveBoard using a debit or credit card - VISA or Mastercard. Put your card details into the secure form in Company > Subscription.

Note: We don't accept payments with Paypal or AMEX cards.

What is the complete procedure to pay for your subscription?

From Company > Subscription > Click Order > Fill the details (similar to the name associated with the card) > Click Review and order > Add credit card details > Click Validate and pay > Confirm the 3DSecure verification > Click Pay.

After the payment is confirmed, your invoice will be available to download in PDF format within the Company > Subscription tab.

Note: Only users with admins access have access to the Company tab, and are able to make the payments. If you don't see the subscription tab, is because you have less than 9 employees, and your account is free.

Do you have an auto-renewal system?

Yes, at the end of your subscription period, our system will charge your credit card automatically for the next period. The number of active users on that date will count for the billing.

Was your subscription payment declined?

It happens from time to time that banks reject payments for various reasons. We recommend that you check the following:

  • The card number is correct
  • The expiration date is correct
  • You have enough money on the card
  • You have not used an autocomplete tool
  • You have the latest version of your browser
  • You don't have popup blockers
  • The 3DSecure authentication is validated.

We recommend not to autofill the form with your credit card details. Some of our clients mentioned that the Pay button was deactivated when doing so. If this happens to you also, then check the expiry date of the card to be in the MM/YY format.

If the payment continues to fail, we recommend using a different card. Clients said that after they switch from using a credit card, to a debit card, it worked.

If you verified all the above and still have difficulties with the payment, do send us a message, and we will check the log with our payment provider to see the status.

For the payments, we use the secure payment provider Braintree.

When determining the price, are former employees calculated in?

No. Only currently active employees influence the price of your subscription.

How to change credit card data?

If you would like to change payment card details for an existing subscription if your card has expired or for other reasons, before the end of your subscription period, go to Company > Subscription > Order again, and in the payment, provide the new card details. Please note we use the secure payment processing solution from Braintree.

How do I get a copy of the past invoices?

A copy of previous invoices will be available within the Company > Subscription tab. Each invoice is generated automatically after the subscription is paid.

How to change the name of the company for the invoice?

If you want to change the name of the company that you have registered with something else, do send us a message, with the existing name and the new name, and we will change it for you.

Can we pay by wire transfer?

For annual subscriptions, it is possible to pay by wire transfer. Send an email to your LeaveBoard contact, and we will provide you with the payment details.