The digital transformation of the HR Department
The digital transformation changes the way the HR team works and interacts with the employees. It also changes how employees interact and reduces work friction. Back in 2019, among Gartner's top 3 priorities for HR leaders was the need to improve the employee experience. Furthermore, in the Gartner Digital Enterprise 2020 Survey, 67% of business leaders agreed that it would no longer be competitive if their company did not become significantly more digitalized by 2020. During the pandemic, the need to implement remote work, adapt to change very fast, and support employees on their career path became evident and urgent.
In 2021, 52% of HR leaders participating in Gartner's study said that the workforce expects a shift from designing work for efficiency to designing work for flexibility. The pandemic revealed that many employees couldn't adapt to change, experience change fatigue, and lack responsiveness and resilience. The change in workforce behavior increases costs and reduces customer satisfaction.
The digital transformation supports the employee's transformation. Through employee self-service, your people will develop self-management skills, adaptability, and responsibility. People portals provide tools for better planning. Besides, the digital transformation increases employee acknowledgment and supports equity and transparency.
At the same time, it changes the core of the HR team. You'll need new skills to match the digital revolution, move recruitment in the digital era too, and continuously adapt to technology and innovation. According to a study conducted by Deloitte in 2021, maintaining the company's culture for a hybrid workforce was the primary concern of 32% of the respondents. HR leaders must rethink work models and combine good communication and collaboration models with adaptability and transparency.
The change may require hiring new people in the HR department or training the current staff. One of the biggest challenges is leading digital projects, understanding their features, and avoiding their drawbacks. If the budget is low, you'll need to manage the limitations of free HR software.
However, digital transformation is just the first step towards a digital way of life in the HR Department. Once you understand and implement it, you can benefit from all its advantages, and new perspectives open up for you.
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